Delivery Stuck in Transit

General Information about POS Pizza 8
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Diamatron
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Joined: Tue Feb 26, 2019 4:50 pm

Delivery Stuck in Transit

Post by Diamatron »

How it happened:

Order placed 10/5 for delivery on 10/6.

10/5 a driver accidently checks out delivery, we corrected by unassigning driver.

Customer pays for order (check).

10/6 the order is not available to check out in Driver Console, shows in transit (no Driver Assigned) 

Cannot assign new driver because date isn't changeable. Does not show as Voidable order. Can see in the Edit order screen. I am login in as Supervisor.

Let me know if there is a fix we could try. Only thought on our end is to change the system date back to the 5th and possibly change the assigned driver.
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Scott
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Location: Western PA

Re: Delivery Stuck in Transit

Post by Scott »

You could change the system time, or you can modify the database file using an SQL editor. The system time will need to be changed at the server, and only that station should open the app, complete the delivery, then immediately exit, and then change the time back.

If you use an SQL editor, change the time_in timestamp so that it after the time_out timestamp for that order.

Scott
Diamatron
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Posts: 63
Joined: Tue Feb 26, 2019 4:50 pm

Re: Delivery Stuck in Transit

Post by Diamatron »

Changing the date did not work in the POS or the Drivers Module.

What worked.

We were able open the order in the edit screen as always and we changed the pizza quantity from 10 to 9. And also inside the POS edit screen assigned a driver and hit cancel. This actually changed the total price for a paid for order, which seems wrong. And the assigned driver was able check in the order on the Drivers Console.
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