CUSTOMER CREDITS

Questions and Answers about the POS Pizza 6 and newer Database
Post Reply
tfickle
New Member
New Member
Posts: 4
Joined: Mon Jun 20, 2011 4:45 pm
Location: Stanton, MI

CUSTOMER CREDITS

Post by tfickle »

Scott,

We updated all of our stores last month to version v6.90.03. We just noticed that when a customer has a credit on their account, and we cash them out it is not taking the credit away, instead it is applying that amount back to their account as an additional credit. I have looked everywhere to see where I can fix this, and can't find anything. Please help!!!
User avatar
Scott
Site Admin
Site Admin
Posts: 2563
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: CUSTOMER CREDITS

Post by Scott »

I am unable to duplicate what you describe. I put a $10 credit an a customer (in both credit and account + ), placed an order, used the credit, and the credit was applied to the order and was no longer on the customer account as expected.

Can you provide step-by-step how to make the problem that you are seeing occur?


Scott
User avatar
Scott
Site Admin
Site Admin
Posts: 2563
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: CUSTOMER CREDITS

Post by Scott »

I was able to find a bug where if a customer has an account limit set and a positive balance, and the order amount is less than the current balance where it won't apply the account payment. I will be addressing this particular issue, but am still unable to make it add to the account instead of deduct when processing account payments.

Scott
tfickle
New Member
New Member
Posts: 4
Joined: Mon Jun 20, 2011 4:45 pm
Location: Stanton, MI

Re: CUSTOMER CREDITS

Post by tfickle »

So this happened yesterday. We have a customer that has a $55.00 credit. They called for an order, the order total was $28.70, applied the credit for the order. I go into their account after cashed out, they still today have a $55.00 credit on their account??? This is put under credit, not on account.
User avatar
Scott
Site Admin
Site Admin
Posts: 2563
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: CUSTOMER CREDITS

Post by Scott »

Okay, I was able to isolate it. You can download the patch here: http://forums.summitcn.com/viewtopic.php?f=33&t=1895 and apply it to each station.


Scott
Post Reply