SMS Text - double msg issue

General Information about POS Pizza 6 and 7
Post Reply
User avatar
synpse
Veteran Member
Veteran Member
Posts: 244
Joined: Wed Oct 12, 2011 2:38 pm
Location: Pennsylvania
Contact:

SMS Text - double msg issue

Post by synpse »

Help. Owner says he is receiving two txt messages (same thing) at a time!

I noticed eztext has changed their website some. We have two phone numbers setup to get the text msgs. the owner and the manager.


So.. any ideas on this issue?
User avatar
Scott
Site Admin
Site Admin
Posts: 2566
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: SMS Text - double msg issue

Post by Scott »

No, I have not encountered that problem. I am set up here so that I get texts from our demo online ordering system, and always get one.

Does the messages sent counter on the app show the correct number. Stop the dispatcher, and start it then monitor it for the first hour.


Scott
User avatar
synpse
Veteran Member
Veteran Member
Posts: 244
Joined: Wed Oct 12, 2011 2:38 pm
Location: Pennsylvania
Contact:

Re: SMS Text - double msg issue

Post by synpse »

I'm.. not sure.. it says 2, but that was only after 1 hour, and it's setup with two numbers entered. I suspect something between the old POS Pizza and the new eztexting API is looping.
User avatar
Scott
Site Admin
Site Admin
Posts: 2566
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: SMS Text - double msg issue

Post by Scott »

It doesn't loop. Multiple phone numbers can all be sent in a single call. That's the part that isn't making sense to me.


Scott
User avatar
tntpizza
Active Member
Active Member
Posts: 52
Joined: Sun Jan 29, 2012 11:56 am

Re: SMS Text - double msg issue

Post by tntpizza »

I bought a new cell phone a few days ago and right after activating it (same number) I too began to receive double messages from the POS hourly report.
User avatar
Scott
Site Admin
Site Admin
Posts: 2566
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: SMS Text - double msg issue

Post by Scott »

The SMS is sent as a single request with all recipients to the text provider. The recipients are a comma separated list of phone numbers. I have tested this here, and only get a single message on each phone.

Is there a specific function that is sending more than 1? Like a login/logout or hourly?


Scott
User avatar
Scott
Site Admin
Site Admin
Posts: 2566
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: SMS Text - double msg issue

Post by Scott »

tntpizza wrote:I bought a new cell phone a few days ago and right after activating it (same number) I too began to receive double messages from the POS hourly report.
Did you change anything in your setup?


Scott
User avatar
tntpizza
Active Member
Active Member
Posts: 52
Joined: Sun Jan 29, 2012 11:56 am

Re: SMS Text - double msg issue

Post by tntpizza »

The 'double message' was something to due with the Verizon Message App on my new phone. Once I switched to the native Samsung Message App I only received single messages.
User avatar
Scott
Site Admin
Site Admin
Posts: 2566
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: SMS Text - double msg issue

Post by Scott »

Thank you for the update.


Scott
User avatar
synpse
Veteran Member
Veteran Member
Posts: 244
Joined: Wed Oct 12, 2011 2:38 pm
Location: Pennsylvania
Contact:

Re: SMS Text - double msg issue

Post by synpse »

I think it was an issue on the TXT'ing company side of things. It seems to be resolved.
Post Reply