joshwho wrote:why cant it just be disabled for dine in or no customer account?
I see where you are coming from. We thought of that option, but chose the "Yes/No" prompt instead. There were a couple of reasons why. One thought behind it was that if there were a "disable" for dine in option and one of your customers asked to be rewarded, would you deny them? Or if they usually get carry out but now are dine in customer. You would at least want to give them the option to get rewarded, right? Disabling GoNextWorld would be more difficult to reward those who actually wanted rewarded.
Our goal is to help businesses get all of their customers on this program to increase customer loyalty and obtain accurate customer shopping trends at your store within your GNW reports. Disabling Dine-In would only reduce the effectiveness of the program. You would only reward carry-out and delivery customers and only obtain that customer data. And it would take longer to get that info.
That is why we chose the quick Yes/No prompt so cashiers can simply select "No" and proceed with the transaction. If they select yes, the GoNextWorld App window will appear and ask for the phone number, etc.
Could you maybe explain why asking cashiers to press "no" is more difficult? I'm not turning the disable option down, just trying to play devils advocate in effort to find best solution.
Definitely appreciate the feedback, Josh. We are investigating other options. If we do incorporate this change, it wouldn't be until after our next release.