Driver Check in Issue Credit Cards

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Driver Check in Issue Credit Cards

Postby Hometown Pizzeria » Fri Jan 11, 2013 12:11 am

We take and process the credit cards at the main POS terminals and print the credit card receipts for the drivers at the POS. The driver checked them self out and then when he comes back in and checks the delivery closed it is not prompting them for a tip on the delivery. I think it should to keep the bank correct at this point or am I missing something. Tonight each credit card delivery just closed without prompting them for a final amount or a tip, yet the cash deliveries did prompt them for a amount. I am sure I must have overlooked some check box someplace for everything other than this went smoothly.

Thanks,
Keith

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Re: Driver Check in Issue Credit Cards

Postby durbancic » Fri Jan 11, 2013 7:18 am

If You are processing credit cards with an integrated processor, the credit cards get ripped out on the main POS screens. On the left side where the buttons are, find cc functions. In there is where tips can be added and slips reprinted.

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Re: Driver Check in Issue Credit Cards

Postby Scott » Fri Jan 11, 2013 8:50 am

When you process a card with a tip in it, do it from the Main POS station, and be sure to include the tip amount. This will automatically be accounted for on the driver's report. There will be a negative amount showing for the tip received on that order so he owes that much less back to the store.

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Re: Driver Check in Issue Credit Cards

Postby Hometown Pizzeria » Fri Jan 11, 2013 9:46 am

So if I understand you right I take the credit cards a drive has at the end of his shift go into the main pos use the cc special key edit those with tips then close his shift out by running the report at that point and the tips will become part of the report at that point. If I ran the report prior to doing this the tips as we noticed last night would not be included until edited on the main pos. is this correct?

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Re: Driver Check in Issue Credit Cards

Postby durbancic » Fri Jan 11, 2013 11:40 am

Yes, this is assuming that you are using an integrated credit card processor like xcharge or charge it pro

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Re: Driver Check in Issue Credit Cards

Postby Hometown Pizzeria » Fri Jan 11, 2013 12:12 pm

Thank you for the great information you have been a big help.

Keith

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Re: Driver Check in Issue Credit Cards

Postby Scott » Sat Jan 12, 2013 9:49 am

If the customer pre-pays the tip, then those orders won't need to be adjusted later. Any over payment on a cc order is assumed to be a tip. You can do this when initially cashing out the order and will see this when the credit card slip is printed.

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Re: Driver Check in Issue Credit Cards

Postby durbancic » Sat Jan 12, 2013 10:05 am

Yes, be careful if you ever have someone walk in to place an order for delivery. If they pay with cash and you give them change back DO NOT put the $ they gave you, leave it blank or put the exact amount of the order. Otherwise the system will see the change as the "tip" for the driver.

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