Use same CC as last time

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Use same CC as last time

Postby pedrom » Sun Sep 05, 2021 1:33 pm

Hi,

When the customer credit card is expired, the system doesn't update when you enter a new CC number. It keeps using the old expired CC.

Any way to update the POS with the new credit card number?

Thank,
Pedro Manfredi
South Lake Pizza

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Re: Use same CC as last time

Postby Scott » Mon Sep 06, 2021 6:34 am

The system doesn't know anything about expiration dates or any other card data. This is all handled by the card processor, not the POS. The POS simply receives a token with each transaction and stores that token if you have the "use same cc" option enabled. Again this token is refreshed with every single new transaction with the processor, whether it's using the previous token, card present, or manual entry. You need to contact the processor with this issue since the POS has no control over the tokens which it receives from them.


Scott

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Re: Use same CC as last time

Postby pedrom » Thu Oct 14, 2021 4:04 pm

Just answer NO to the POS prompt: "Do you want to use Previous CC" . Enter the new CC info and it will be saved for use next time.
If you first answer YES to the prompt, them the system will not update the with the new CC info.

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Re: Use same CC as last time

Postby joespizza1] » Fri Dec 03, 2021 8:55 am

I have the same issue once the customers card expires. I have also hit no on use previous cc, and entered the cc with new expiration but always declines the next time. Result's in a lot of angry customers.

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