2 terminals accessing same order

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2 terminals accessing same order

Postby Mstominator » Mon Jun 21, 2021 8:54 pm

We’ve had the same order being accessed by 2 terminals at the same time. In particular, once 2 terminals were able to cash out the same order by credit card. And once, the order was being split on one terminal while the unsplit order was being cashed out in another. And in the second case we were not able to “add tip” bc the terminals didn’t show the payment.

How to stop the ability for 2 terminals to access the same order?

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Re: 2 terminals accessing same order

Postby H-Man » Tue Jun 22, 2021 1:27 pm

A better question would be how did the customer end up paying at 2 terminals at the same time? Sounds to me like attempted theft on the part of an employee.

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Re: 2 terminals accessing same order

Postby Mstominator » Sat Jun 26, 2021 4:33 pm

In this instance, Perhaps I wasn’t clear….. 2 different credit card transactions (customers)using the same order. Not employee theft. There were two orders for the same amount. Both credit card slips had the same order number.

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