Caller ID

General Discussions
Active Member
Posts: 35
Joined: Tue Feb 26, 2019 4:50 pm

Caller ID

Postby Diamatron » Fri Sep 06, 2019 10:01 am

Is there any settings to how the name fields are inserted into a new customer from caller id. I would say over 90% of the time the first and last name is backwards.

We have to keyboard a cut and paste task to fix this. Let me know, if not then maybe a swap button option in the customer entry screen would be a feature request.


Site Admin
User avatar
Posts: 2304
Joined: Wed Apr 16, 2003 4:35 pm
Location: Western PA

Re: Caller ID

Postby Scott » Sun Sep 08, 2019 4:08 am

There is no way to change this as it is dependent upon how the phone company chooses to send the information. It recognizes two standard formats of "First Last" or "Last, First". It sounds like your telephone provider might be sending "last first" without the comma.


Return to General Forum

Who is online

Users browsing this forum: No registered users and 1 guest