Search found 24 matches

by stevecast2024
Sun Oct 21, 2018 11:21 pm
Forum: CS Version Discussion v6 & v7
Topic: Very Very Slow Credit Card Processing
Replies: 3
Views: 9875

Re: Very Very Slow Credit Card Processing

Sorry for the long delay in replying... Both of my shops are still having a lousy time using the EIServer that Chargeitpro made us switch to. I do try going back to the old ocx but everything shows as declined now when using the old ocx. Unless i am doing something wrong when switching back. Have yo...
by stevecast2024
Sun Aug 12, 2018 11:19 am
Forum: CS Version Discussion v6 & v7
Topic: Very Very Slow Credit Card Processing
Replies: 3
Views: 9875

Very Very Slow Credit Card Processing

Hi folks. Wondering if anyone else has experienced this issue. Chargeitpro mandated an upgrade to the latest version of their esserver last month. Now at 2 different shops, it takes 15 to 20 seconds minimum for a card to process. Cashiers try clicking it over and over which obviously ends up with a ...
by stevecast2024
Mon Aug 15, 2016 12:53 pm
Forum: Add-On Packages
Topic: X-Charge Integration crash out
Replies: 5
Views: 8920

Re: X-Charge Integration crash out

Scott, I am having an exact identical issue, however, I am having it with Charge It Pro. As soon as the transaction with ChargeItPro is approved POSPizza will crash out. This happens about 50% of the time. It happens regardless of whether the customer card is on file, or if its a pickup, delivery, e...
by stevecast2024
Sat Jun 18, 2016 7:36 pm
Forum: General Information v6 & v7
Topic: Customer Copy of Credit Card Slip
Replies: 3
Views: 5371

Customer Copy of Credit Card Slip

Hello Folks, Looking for an idea of how you all handle customer copies of credit card slips. I run ChargeItPro at 2 shops and it only prints a credit card slip for the store copy that gets signed. I thought there was a way to set it to print 2 copies of CC receipts but I don't see any option for tha...
by stevecast2024
Fri Jun 17, 2016 3:35 pm
Forum: Add-On Packages
Topic: Tips for Online Order Payments
Replies: 3
Views: 7647

Tips for Online Order Payments

Hi folks,

I am trying to get an idea of how you handle the tips for drivers when the customer pays online for a delivery. Since no credit card slip prints to sign, there is no line for a tip to be placed on the card. Anyone come across this, if so how did you handle it?
by stevecast2024
Mon Apr 18, 2016 12:51 pm
Forum: General Information v6 & v7
Topic: EzTexting No Longer Free
Replies: 3
Views: 6759

EzTexting No Longer Free

Hi Scott, Just set up EZtexting for another one of the POSPizza accounts we have down here and they now claim that thwy wont allow API access to free accounts anymore. The original free accounts will be grandfathered. Any new accounts will have to have a paid pplan to work. Figured I would give you ...
by stevecast2024
Mon Apr 11, 2016 2:36 pm
Forum: CS Version Discussion v6 & v7
Topic: No Longer Able to Access Remote Database
Replies: 5
Views: 7638

Re: No Longer Able to Access Remote Database

Alright.. After some playing around, I found that I could get it to work once I unchecked to display a list of databases in the local config. With that checked, nothing would happen. This is okay for now, but I have 2 separate locations using this so I will probably have to go in and manually change...
by stevecast2024
Mon Apr 11, 2016 2:21 pm
Forum: CS Version Discussion v6 & v7
Topic: No Longer Able to Access Remote Database
Replies: 5
Views: 7638

Re: No Longer Able to Access Remote Database

Alright. Tried that. Updated both the store and the remote computer with the latest version and same issue. Ran a full uninstall on the remote machine. Re-entered the IP address, ran the management utility and nothing. Cursor spins for about 3 seconds then stops. No errors, no warnings nothing at al...
by stevecast2024
Sat Apr 09, 2016 10:10 pm
Forum: CS Version Discussion v6 & v7
Topic: No Longer Able to Access Remote Database
Replies: 5
Views: 7638

No Longer Able to Access Remote Database

Hi Scott, Since the latest update I am no longer able to access remote databases. Steps that were taken are as follows: Stopped all processes in the local shop Updated system in local shop Opened the management console and saved changes Started all other processes Updated the remote management compu...
by stevecast2024
Wed Apr 06, 2016 9:55 am
Forum: CS Version Discussion v6 & v7
Topic: Gift Cards
Replies: 13
Views: 14516

Re: Gift Cards

Yep. They have mag stripes. I guess they will either have to manually enter them or just order some new cards.

Steve
by stevecast2024
Tue Apr 05, 2016 3:24 pm
Forum: CS Version Discussion v6 & v7
Topic: Gift Cards
Replies: 13
Views: 14516

Re: Gift Cards

Here is an example of what is scanned in when we try to bulk scan the gift cards now. 8.70040420000715E+15 This same number appears for all bulk scanned gift cards using the bulk editor, however the cards all have unique numbers increased by one digit. I also see the re is now a manual gift card opt...
by stevecast2024
Tue Apr 05, 2016 3:01 pm
Forum: CS Version Discussion v6 & v7
Topic: Gift Cards
Replies: 13
Views: 14516

Gift Cards

Hi Scott, One of the shops that I have POSPizza installed in likes to give complimentary gift cards out for fund raisers and similar events. They are running into an issue where they go to use the Bulk Gift Card Tool and after entering one card, every card after shows as already being in the databas...
by stevecast2024
Sun Apr 03, 2016 6:54 pm
Forum: Add-On Packages
Topic: PAX Terminal Integration
Replies: 1
Views: 5472

PAX Terminal Integration

Hi Scott,

I see that you have Heartland integrated into the software now. Next to that you also state PAX. Will the software now integrate with a standard PAX terminal regardless of processor? Or will this only integrate into PAX terminals for Heartland solutions?

Steve
by stevecast2024
Tue Jan 12, 2016 12:22 am
Forum: General Information v6 & v7
Topic: Future Updates For POS Pizza
Replies: 6
Views: 7480

Re: Future Updates For POS Pizza

Thanks for the update Scott. Any other new features that we could expect for 7, or mainly a focus on payments?
by stevecast2024
Sun Jan 10, 2016 5:25 pm
Forum: General Information v6 & v7
Topic: Future Updates For POS Pizza
Replies: 6
Views: 7480

Future Updates For POS Pizza

Hi folks, A couple of months ago I remember reading a post that stated some major updates were in the works including the addition of multiple credit card processors. I can't seem to locate that post now, but I was wondering if there was a time line, or if any light could be shed on upcoming updates...
by stevecast2024
Wed May 28, 2014 12:51 pm
Forum: CS Version Discussion v6 & v7
Topic: Dealing With "Skipped Items" on slips
Replies: 1
Views: 3286

Dealing With "Skipped Items" on slips

The kitchen has two printers. One being for the pizza side and the other for all the fryer and sandwich foods. If an order contains items that are on both sides the slips for each printer will show skipped items which are the items from the other line. The staff is asking me if they can have it set ...
by stevecast2024
Sun May 11, 2014 11:53 am
Forum: CS Version Discussion v6 & v7
Topic: 2 Questions Regarding Credit Cards
Replies: 2
Views: 4038

2 Questions Regarding Credit Cards

Scott, Is there any way to disable the auto storing of credit card data in a customer account? Using charge it pro and I do not see any option for this. We would really like to have this disable as there are customers that are upset about the data being cached. Also regarding credit cards and online...
by stevecast2024
Wed May 07, 2014 7:52 pm
Forum: CS Version Discussion v6 & v7
Topic: Driver Console Receipt Printing
Replies: 3
Views: 4657

Re: Driver Console Receipt Printing

Thanks Scott,
I have made those changes but the receipts still fail to print. Credit card slips will print when drivers assign a delivery with a credit card but the standard receipt does not seem to want to print. Any ideas?
by stevecast2024
Tue May 06, 2014 3:06 pm
Forum: CS Version Discussion v6 & v7
Topic: Driver Console Receipt Printing
Replies: 3
Views: 4657

Driver Console Receipt Printing

Hello, Just installed the latest version. I am trying to configure the system for the driver receipt printing. I see the new options on the Driver Console Configuration screen, but I see no options for where to print the receipt to, and no receipts are printing. Can you point me into the right direc...
by stevecast2024
Mon Apr 07, 2014 11:17 pm
Forum: General Information v6 & v7
Topic: Printer Receipt Cutter Help
Replies: 5
Views: 5076

Re: Printer Receipt Cutter Help

Thanks for getting back to me Scott. That did fix the issue and I also found that there were 2 blank lines at the bottom of my code that caused an issue with my code.
by stevecast2024
Mon Apr 07, 2014 11:12 pm
Forum: General Information v6 & v7
Topic: Sending Items To Multiple Kitchen Printers At Same Time
Replies: 0
Views: 16645

Sending Items To Multiple Kitchen Printers At Same Time

Running full CS version and we have an issue where our delivery drivers take the kitchen slips with them on deliveries and do not always see the so days that should be taken with them. There are 2 kitchen printers, Sodas only go to printer 1 and printer 1 items only show as "Skipped Items"...
by stevecast2024
Wed Apr 02, 2014 1:07 pm
Forum: General Information v6 & v7
Topic: Printer Receipt Cutter Help
Replies: 5
Views: 5076

Re: Printer Receipt Cutter Help

Is your phone system down? I'm having trouble getting in to you. If possible, would you give me a call. I have a few questions regarding this purchase.
by stevecast2024
Wed Apr 02, 2014 12:40 pm
Forum: General Information v6 & v7
Topic: Printer Receipt Cutter Help
Replies: 5
Views: 5076

Re: Printer Receipt Cutter Help

There is a working cutter code in the Epson set. It works fine before extended graphical is selected. As soon as this is selected it no longer seems to send the cutter code.
by stevecast2024
Tue Apr 01, 2014 7:06 pm
Forum: General Information v6 & v7
Topic: Printer Receipt Cutter Help
Replies: 5
Views: 5076

Printer Receipt Cutter Help

Hello, Just finished an install and everything is working well so far. I added custom receipt printing for use with our Bixolon printers and found that we can not use the red ink in the printer any longer. More important, the printer does not auto cut the receipt any longer. I understand that the re...