2 terminals accessing same order

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Mstominator
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2 terminals accessing same order

Post by Mstominator »

We’ve had the same order being accessed by 2 terminals at the same time. In particular, once 2 terminals were able to cash out the same order by credit card. And once, the order was being split on one terminal while the unsplit order was being cashed out in another. And in the second case we were not able to “add tip” bc the terminals didn’t show the payment.

How to stop the ability for 2 terminals to access the same order?
H-Man
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Re: 2 terminals accessing same order

Post by H-Man »

A better question would be how did the customer end up paying at 2 terminals at the same time? Sounds to me like attempted theft on the part of an employee.
Mstominator
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Re: 2 terminals accessing same order

Post by Mstominator »

In this instance, Perhaps I wasn’t clear….. 2 different credit card transactions (customers)using the same order. Not employee theft. There were two orders for the same amount. Both credit card slips had the same order number.
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