Caller ID

General Seup or Installation Help
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Joe Amitrano

Caller ID

Post by Joe Amitrano »

When I click on the caller ID server i get an error mesage
"ERROR CAN NOT LOCK LINE 1"
what can I do to fix this problem.

Thanks
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Scott
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Location: Western PA

Post by Scott »

Do you have another copy of a caller ID server running anywhere? This could happen very easily with the modem version of the server if you are running more than 1 line. It could also happen in some other rare situations on the other platforms.

If the above situation is true, try shutting down other instances first. 2 of them might be trying to secure the same line. If you are running not running CID Modems, try shutting down the system completely, and then restarting. If it still doesn't work, make sure that the machine running the CID server has FULL rights to the POS Pizza folder and it's sub-folders.

Scott
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