Heartland PAX

[naalo Profile]

I saw that another person using Heartland was able to get the terminal to prompt the customer for the tip amount. How would I go about enabling this in my setup?

[Scott]

You will need v7.10 (or newer) of the Heartland integration. Download found here: https://www.summitcn.com/download.html#9

• Install this on each station that is using a PAX.
• Contact Heartland and ask them to update your terminal's software to support the tip on terminal.
• Go into the management utility and configure the Heartland integration and select the option Prompt customer for tip on PAX as set above (exl delivery)
• Save and exit.

Note: this option requires that you have at least one of the Print TIPS line options set for dine-in or carry-out. This feature will not request tip amount on the terminal for delivery orders, since most of the time the customer isn't present. You can still enter the tips as you have been in the case of delivery orders or orders where the tip was not added initially.


Scott

[naalo Profile]

Thanks I will do this.

[Diamatron Profile]

Can I install the updated pax software over the older version?

[Scott]

Yes, install it on every station that has a PAX.


Scott