We had this happen last night.. $18.02 order. The card gets run.. and comes back as "approved for $0.91" and the slip prints. Lucky for us, someone was paying attention when it happened.
Is this a usual occurrence? Or something I can change in the XCharge setup/settings? Or.. just.. what happened?!
I wasn't the one who installed the XCharge software the first time. So I'm playing a little bit of catch-up here to get things running smooth and proper. We want the full amount or a decline.
Any help on this issue would be appreciated.
XCharge and lower than order total approvals
Re: XCharge and lower than order total approvals
Partial Authorizations are now mandatory under a new credit card law that went into effect in June 2011. There is nothing that can be changed in X-Charge as far as I know, because this is the law. See: http://forums.summitcn.com/viewtopic.php?f=2&t=1156
On a partial Auth, the payment screen will remain open until either the cashier cancels it (then payment will be incomplete) or payment is received in full. Receipts printed for these orders will also show an amount due.
Scott
On a partial Auth, the payment screen will remain open until either the cashier cancels it (then payment will be incomplete) or payment is received in full. Receipts printed for these orders will also show an amount due.
Scott
Re: XCharge and lower than order total approvals
hahah.. uhmmm... what do i do about this?!
I know someone i'm NOT voting for next election..
I know someone i'm NOT voting for next election..
Re: XCharge and lower than order total approvals
Believe me, we've had 3 major changes to credit card laws in the past 2 years. Before that it was all run by Visa's PABP Guidelines, and then the Govt decided to get involved and quite honestly not much changed security-wise, other than you now have to have annual approvals that cost big bucks and re apply anytime any changes are made to any part of the software, regardless of whether or not those changes even involve the credit handing/processing code.synpse wrote:hahah.. uhmmm... what do i do about this?!
I know someone i'm NOT voting for next election..
The last change was for partial payments and the requirement to show balances on prepaid credit cards and gift cards.
This is probably a rare situation, but the cashiers should pay attention. If the payment window doesn't close, then look at the amount due on the lower left. I would guess that it would happen more often with a gift card or a prepaid credit card that is about to run out rather than a regular card. But quite frankly I think allowing someone to max out a regular credit card down to the penny is ridiculous.
Scott
Re: XCharge and lower than order total approvals
One thing that I have noticed when this happens, you can try to adjust the credit card - either through POS or XCharge itself to the full amount. I believe the system tries to approve it for more than the order amount in case someone tips. If there is not enough $ available it will approve for less. Then just try to edit it to be the correct amount. Worked for me last week.
Re: XCharge and lower than order total approvals
yeah... this is still one heck of a headache. and then the waitress voided out the correct order!! which voided the correct payment thru xcharge. ugh *headache*
I never knew it was so easy to mess up everything.... lol
I never knew it was so easy to mess up everything.... lol
Re: XCharge and lower than order total approvals
Had this happen again yesterday with the Manager's card. I still don't know how exactly to explain this.. when they swear there is money on the card.
Also.. what's the difference in running as Debit or Credit card from XCharge/POS Pizza? PIN Pad needed? or not..
-Mark
Also.. what's the difference in running as Debit or Credit card from XCharge/POS Pizza? PIN Pad needed? or not..
-Mark
Scott wrote:Believe me, we've had 3 major changes to credit card laws in the past 2 years. Before that it was all run by Visa's PABP Guidelines, and then the Govt decided to get involved and quite honestly not much changed security-wise, other than you now have to have annual approvals that cost big bucks and re apply anytime any changes are made to any part of the software, regardless of whether or not those changes even involve the credit handing/processing code.synpse wrote:hahah.. uhmmm... what do i do about this?!
I know someone i'm NOT voting for next election..
The last change was for partial payments and the requirement to show balances on prepaid credit cards and gift cards.
This is probably a rare situation, but the cashiers should pay attention. If the payment window doesn't close, then look at the amount due on the lower left. I would guess that it would happen more often with a gift card or a prepaid credit card that is about to run out rather than a regular card. But quite frankly I think allowing someone to max out a regular credit card down to the penny is ridiculous.
Scott
Re: XCharge and lower than order total approvals
That would be on X-Charges end. They either do a full or partial approval, or decline the payment altogether.synpse wrote:Had this happen again yesterday with the Manager's card. I still don't know how exactly to explain this.. when they swear there is money on the card.
Also.. what's the difference in running as Debit or Credit card from XCharge/POS Pizza? PIN Pad needed? or not..
-Mark
If you use debit, you need to setup a pin pad. Also the rates may be slightly different than credit. You would need to contact X-Charge to find that out.
Scott