Troubleshoot a kitchen printer

General Information about POS Pizza 6 and 7
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EricCripe
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Troubleshoot a kitchen printer

Post by EricCripe »

Hello,

I cant get our kitchen printer working. I have confirmed that the printer is properly installed in Windows, that POS Pizza can print to the printer as a receipt printer if configured in Global System Config , that the 1st make line is set to line 1 on the item page and that the printer filter is set to Make-Line 1 for the second printer on the Reciept Printer Settings in Local Machine Config. What am I missing?

Thanks for your help!

Eric
EricCripe
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Re: Troubleshoot a kitchen printer

Post by EricCripe »

I have also tried going into the local configurations and selecting Graphical Kitchen I + and Graphical Kitchen II + for the receipt printer type. Still nothing is sent to the printer when an order is submitted.
EricCripe
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Re: Troubleshoot a kitchen printer

Post by EricCripe »

Please advise. We open on Wednesday and i need to get these printers working!!!
H-Man
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Re: Troubleshoot a kitchen printer

Post by H-Man »

Set the printer driver to your printer's driver in the local config. In the global config make sure that printing isn't disabled.

As a test set the same settings for printer 1 and printer 2 because they can be set to print at different points in the order.
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Scott
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Re: Troubleshoot a kitchen printer

Post by Scott »

If you are still having problems with this, give me a call this morning and I can help you get it sorted out.


Scott
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