Troubleshoot a kitchen printer

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Troubleshoot a kitchen printer

Postby EricCripe » Thu Mar 17, 2016 7:36 pm

Hello,

I cant get our kitchen printer working. I have confirmed that the printer is properly installed in Windows, that POS Pizza can print to the printer as a receipt printer if configured in Global System Config , that the 1st make line is set to line 1 on the item page and that the printer filter is set to Make-Line 1 for the second printer on the Reciept Printer Settings in Local Machine Config. What am I missing?

Thanks for your help!

Eric

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Re: Troubleshoot a kitchen printer

Postby EricCripe » Fri Mar 18, 2016 5:41 pm

I have also tried going into the local configurations and selecting Graphical Kitchen I + and Graphical Kitchen II + for the receipt printer type. Still nothing is sent to the printer when an order is submitted.

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Re: Troubleshoot a kitchen printer

Postby EricCripe » Sat Mar 19, 2016 3:04 pm

Please advise. We open on Wednesday and i need to get these printers working!!!

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Re: Troubleshoot a kitchen printer

Postby H-Man » Sun Mar 20, 2016 7:22 pm

Set the printer driver to your printer's driver in the local config. In the global config make sure that printing isn't disabled.

As a test set the same settings for printer 1 and printer 2 because they can be set to print at different points in the order.

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Re: Troubleshoot a kitchen printer

Postby Scott » Tue Mar 22, 2016 7:36 am

If you are still having problems with this, give me a call this morning and I can help you get it sorted out.


Scott

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