Whozz calling not refreshing on pos pizza

General Discussions
Post Reply
shaneoutram
New Member
New Member
Posts: 1
Joined: Tue Feb 17, 2015 4:20 am

Whozz calling not refreshing on pos pizza

Post by shaneoutram »

Hi Has any one had issues with the caller ID not refreshing, when the till is first started up for the day both lines show waiting, when a call comes in it show correctly to the right line , only problem is once the call is finised the number of the previous called stay up, if I click on the auto refresh button the previous callers number is still shown and doesn't go back to waiting, it only refreshes when a new caller call in ??? also I notice that when you close the caller ID window down and reopen the Auto refresh button is unticked again is this correct or is there a fix for this ???
User avatar
Scott
Site Admin
Site Admin
Posts: 2566
Joined: Wed Apr 16, 2003 5:35 pm
Location: Western PA

Re: Whozz calling not refreshing on pos pizza

Post by Scott »

shaneoutram wrote:only problem is once the call is finised the number of the previous called stay up
The Whozz Calling Lite, and Whozz Calling POS untis do not send end-of-call data, so the system is not notified that the call ended, so it can't refresh. The Whozz Calling full unit does send this data and the state goes back to Waiting For Call at the end of the call. This has to do with the hardware unit used, and not the software.


Scott
Post Reply