Whozz calling not refreshing on pos pizza

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Whozz calling not refreshing on pos pizza

Postby shaneoutram » Sun Feb 22, 2015 2:13 am

Hi Has any one had issues with the caller ID not refreshing, when the till is first started up for the day both lines show waiting, when a call comes in it show correctly to the right line , only problem is once the call is finised the number of the previous called stay up, if I click on the auto refresh button the previous callers number is still shown and doesn't go back to waiting, it only refreshes when a new caller call in ??? also I notice that when you close the caller ID window down and reopen the Auto refresh button is unticked again is this correct or is there a fix for this ???

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Re: Whozz calling not refreshing on pos pizza

Postby Scott » Sun Feb 22, 2015 5:18 am

shaneoutram wrote:only problem is once the call is finised the number of the previous called stay up


The Whozz Calling Lite, and Whozz Calling POS untis do not send end-of-call data, so the system is not notified that the call ended, so it can't refresh. The Whozz Calling full unit does send this data and the state goes back to Waiting For Call at the end of the call. This has to do with the hardware unit used, and not the software.


Scott

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